😊 User Interface
The interface is basic but not clunky, with a fun, casual tone that makes taxes feel less intimidating. For example, basic info asks “We need some info about who you’re hitched to.” However, it can feel like being pushed down a one-way street, making it hard to go back to earlier sections.

😊 Audit Defense
Cash App includes full representation Audit Defense for free, unlike competitors who charge a premium for this service.

😊 Support Options
While self-help resources aren’t as robust as other offerings, Cash App provides email support for tax questions and chat support for account or technical issues. I received a quick response from a Cash App advocate about entering a tax form in under 10 minutes.

🤔 Limitations for Investors 
There’s no import feature, so investors must manually enter sales or attach a summary statement to their tax return. This makes it less appealing for those with substantial trading or complex situations like employee stock.

🤔 Less Guidance for Complex Returns
Although Cash App supports all forms, the self-employed and rental areas are essentially completing the form. There’s limited guidance about finding business expenses or tax planning like you see in other products.  After all, it’s free, functional but not a lot of extras.  Users with complex returns that want more support may want to consider other products.

🤔 Accuracy and Maximum Refund Guarantees
Cash App’s guarantees are limited compared to competitors. For instance, its accuracy guarantee is capped at $1,000 and paid in gift cards—not very reassuring.

🤔 Other Limitations
Cash App does not support multiple state returns, prior-year filings, returns for minors and other less common tax situations.